In an effort to provide our clients with both clear communication of our policies and fair service, we ask that you read the following carefully.

1. Cancellation Policy
Except under extenuating circumstances, Balance Pilates has a 24-hour cancellation policy for Personal Training as well as Pilates Equipment Classes. This means that if an appointment is not cancelled within the cancellation policy time, the student will be charged for the session or class. If the student feels that extenuating circumstances have occurred, he/she will speak to their trainer to make different arrangements.

2. Expiration Policy
Group Class cards, both yoga and Pilates, expire 8 weeks from the date of payment. Medical exceptions only. If you know you will be going on vacation during the 8 weeks, please discuss this with us when you pay for the package. Pilates Personal Training and Duet session packages expire 6 months from date of purchase. Medical exceptions, only. Seasonal clients, please purchase the smaller packages to ensure usage.

3. Duet Training Policy
If part of a duet cannot attend a lesson, the partner has the choice to (a) cancel the lesson or (b) to pay an additional $20 for a private lesson.

4.  Pilates Small Group Equipment Classes:  We require at least two personal training sessions,and permission from your trainer, in order to register and sign up for equipment classes.  This is for your safety, as well as for the flow and continuity of the class.  Advanced sign up is required, which can be done either over the internet from our website, or by calling the studio and requesting a space 24 hours in advance.  Please keep in mind that space is limited in these classes.

5.  Personal Training and Group Class Refund Policy:  If a physician has determined that there are medical reasons that you cannot complete your package, we will refund the unused portion of your package, minus a $25 administrative fee.  A written explanation from your physician is required in order to process your refund request.  There are NO exceptions to this! 

6.  No Refunds on Gift Certificates!  There are absolutely NO refunds for gift certificate purchases.  You can transfer unused gift certifcates to another person, gift it as a charitble donation, or transfer unused portions to another service at Balance Pilates. No exceptions.

7.  Toe Socks are Required:  All students must wear toe socks while working out at any Balance studio.  This is for the comfort, safety, and health of all students. If you do not bring your own pair of socks, we will provide you a pair for a nominal fee of $15 to take home with you. No exceptions.

8.  Students Must Pre-Register for all Evening Classes  Students who wish to participate in an evening Group Class must pre-register at least 2 hourts prior to the start of the class.  As always, we encourage daytime group class students to also pre-register in order to ensure their spots in our classes (especially our equipment classes!)! You can preregister using our on-line scheduler by clicking on the button [Enroll Now] located on the Home Page. If you do not pre-register, we can not assure you that an evening instructor will be present!!!

9. All students must sign a Liability Waiver and Informed Consent Release form, which is printed out below for your information.

If you participate in a personal training session, or a group class, we assume you have read and agree to the policy below.

I have enrolled in a program of instruction in a method of physical conditioning offered by Balance Pilates & Yoga Center. I have been advised and I understand that participation in Balance’s exercise and conditioning activities, like any physical conditioning activity or exercise program, presents some unavoidable risk of injury, especially to people who have pre-existing injuries, illness, or medical disabilities. I understand that the use of exercise equipment also carries with it a risk of injury. I hereby affirm that I am in good physical condition and do not suffer from any disability that would/could prevent or limit my participation in this exercise program.

In consideration of my participation in Balance’s conditioning program, I, for myself, my heirs, next of kin, guardians, executors, administrators and assigns, hereby release Balance Pilates and Yoga LLC, its owners, officers, directors, shareholders, employees, trainees, and contractors from any claims, demands and causes of action arising from my participation in the conditioning program.

I fully understand that I may injure myself as a result of my participation in Balance’s conditioning program, and I hereby release Balance Pilates and Yoga LLC from any liability now or in the future, including but not limited to heart attacks, muscle strains, pulls, or tears, broken bones, shin splints, heat prostration, knee, lower back or foot injuries, and any other illness, soreness or injury, however caused, occurring during or after my participation in the conditioning program.

I also understand that a medical evaluation is advisable before commencing any program of physical conditioning or exercise. I have and will continue to keep Balance fully informed of any physical condition or disability which would prevent or limit my participation in an exercise or physical conditioning program. I consent to the use of tactile cues to direct the proper body positioning of an exercise. Balance Pilates and Yoga Center shall not be responsible or liable for any articles lost, stolen or damaged, in or about the studio or on location.